CANCELLATION POLICY

CANCELLATION, NO-SHOW, LATE ARRIVAL & SERVICE SATISFACTION POLICY ⸻ 1. Cancellations & No-Shows Please cancel or reschedule your appointment at least 24 hours in advance. Fees * Less than 24 hours’ notice: 25% of service fee (maximum $25) * No-shows: 50% of service fee (maximum $50) Payment Notes * Deposits are applied toward any applicable fees and are not additional charges * Any outstanding balances must be paid in full before future bookings can be made ⸻ 2. Card-on-File Requirement A valid card is required to secure an appointment. By booking, you authorize the service provider to charge your card on file for any applicable: * Cancellation fees * Late arrival fees * No-show fees ⸻ 3. Late Arrivals * Arriving more than 10 minutes late may result in a shortened, rescheduled, or canceled appointment, depending on availability * If the service cannot be completed due to late arrival, a 25% fee (maximum $25) will apply ⸻ 4. Service Concerns & Satisfaction Reporting Window Service concerns must be reported to the service provider within 48 hours of your appointment to be eligible for review. Review & Resolution * Corrections or partial refunds may be offered at the provider’s discretion * Refunds are not guaranteed * Requests may be denied if: * Aftercare instructions were not followed, or * The service was altered after the appointment Important Notice * Concerns submitted after 48 hours are not eligible for review or resolution